Quality Safety And Outcome Of Cleveland And Mayo Clinics


The federal organization for healthcare research and Quality (AHRQ) has described quality as doing the correct thing for the right person at the appropriate time and having the greatest possible result. Additionally, giving medical care to people who might benefit from it and refraining from using treatments that are unlikely to improve patient outcomes. Thirdly, decreasing wait times and delays for appointments and treatment to manage time better. According to the World Health Organization, patient safety is defined as preventing mistakes and terrible patient effects. In contrast, outcome refers to the percentage of patients who died due to surgery (Mayo Clinic, 2022). The frequency of postoperative problems or infections is acquired in hospitals. Positive outcomes such as being alive, doing well cognitively, physically, and socially, and feeling content are all examples of favorable health results. Death, loss of function, as well as a lack of well-being, are examples of negative consequences. Healthcare organizations use numerous methods to assess quality; as a result, the data from the Cleveland Clinic and Mayo Clinic will be analyzed in this study.

Quality Safety and Outcome of Mayo Clinic

Mayo Clinic evaluates excellence by inspecting outcome metrics, process measures, client gratification, and quality levels. Process metrics gauge whether a facility adheres to the precise processes established for delivering prompt and efficient care. Asking patients about their experiences at the Mayo Clinic provides information from the patient’s perspective and is another tool to evaluate quality. The entirety of a patient’s experience, from the initial phone contact to the last session, constitutes the mayo clinic’s definition of quality (Lopa & Ahmed, 2019). The Mayo Clinic Health System is a network of hospitals and clinics in more than 60 Iowa, Minnesota, and Wisconsin cities. The high-quality medical treatment offered at each of its three locations is a fact that the Mayo Clinic acknowledges and appreciates.

Quality Safety and Outcome of Cleveland Clinic

Cleveland Clinic was the first health facility to conduct face transplants in the United States as well as the pioneer of coronary artery bypass operation. In one of its annual studies called “America’s greatest hospitals,” News and World Report characteristically lists Cleveland Clinic as one of the country’s top medical facilities (Mayo Clinic. 2022). The following divisions form the quality and patient safety institute of Cleveland Clinic: infection control, clinical risk management, accreditation, and environmental safety. It focuses on re-establishing clinical care’s connection to quality and patient safety (Lopa & Ahmed, 2019). This partnership upholds the Cleveland Clinic Health System’s dedication to quality and patient care that is consistent with significant national healthcare efforts. The Cleveland Clinic has long been a major proponent of educating the public on precise information about where to receive high-quality medical treatment (Cleveland Clinic, 2022). It is assumed that informed people can make better decisions about their treatment.

The results provide in-depth information and statistics to assist patients and their doctors in making knowledgeable decisions regarding the course of therapy for a variety of medical ailments and disorders. According to chief administrative officer Jeffrey Bolton, the Mayo Clinic has become a premier institution thanks to tight peer collaboration, a team approach to care, and paid doctors. Cleveland Clinic upholds moral and professional standards by committing to honesty, secrecy, trust, respect, and transparency. It actively fosters an atmosphere of caring and belonging where everyone is appreciated and respected.

Strengths and Weaknesses of Cleveland and Mayo Clinic

Health informatics is one of the main benefits that Cleveland and Mayo clinics possess. This innovation provides several prospects for enhancing and altering healthcare, which includes lowering potential errors and improving the quality of care. Other aspects comprise enabling healthcare coordination, increasing practice efficiency, and monitoring patient data. For instance, tablets are already being used in both facilities to update records, request tests, and prescribe medications. Clients are highly dependent on smartphones to meet their medical demands. Moreover, the above advancement has enabled the two entities to offer more convenient and faster access to information for their medical staff and patients. Thus, health providers no longer depend entirely on the necessity to preserve physical records for the sick.

On the one hand, Mayo Clinic’s two tactics are to capitalize on present strengths or to analyze the pattern and design systems for a two-pronged market presence plan. Due to its wide range of health services and products, the clinic has the capacity to simultaneously target several domestic market sectors using its brand and product portfolio. Mayo Clinic has been able to diversify its income sources and profits as a result of the above. Due to strong ties to current suppliers and as a market leader, Mayo Clinic has established solid links to its contractors and other players in the supply chain. As a result, the facility can invest in novel and varied creativities. This could supplement and expand the revenue stream and increase return on sales (ROS) and other metrics if its balance sheet and financial statements are vital.

On the other hand, Cleveland Clinic has efficiently succeeded in managing its business environment. Firstly, the brand name of this healthcare organization is one of its main strengths. Cleveland Clinic enjoys a solid reputation in the field of healthcare delivery. Secondly, ethics and effective quality management is a significant factor that has contributed to its success. The facility can create efficient and better product offers and services because of the ongoing innovation enabled by the technology’s quick advancement. However, the clinic’s weaknesses result from a lack of five essential resources and abilities. These factors comprise funds, physical assets such as land and buildings, activities and procedures, accomplishments in the past, and people (Lopa & Ahmed, 2019). Although product demand has not decreased, Mayo Clinic clients have a simmering feeling of discontent. This is reflected through reviews on many online sites and other digital platforms. Thus, Mayo Clinic should concentrate on areas where it can enhance customer buying and after-purchase experiences. Consequently, complexity, high healthcare costs, lack of standardization, inadequate documentation procedures, the employment of various software, and the absence of a uniform patient charge master are just a few of Cleveland’s flaws.

Addressing Concerns of Both Mayo and Cleveland Clinic

The importance of high-quality care in preserving everyone’s health and well-being is being more recognized on a worldwide scale. Cleveland and the Mayo Clinic both work in environments with numerous rules and directives from the government. Therefore, these businesses must establish strong relationships with political networks and lobbying organizations to traverse specific environments successfully. Another concern is the vast margins, where both clinics charge more than their rivals. Thus, the subsidy from the 2030 initiative case study will be used to assist in efforts to counteract competitive pressures such as high medical charges (Lopa & Ahmed, 2019). For Mayo and Cleveland clinics, their home market is both a strength and a hindrance to their ability to expand and innovate. In any case, the two entities may expand swiftly in their marketplaces without much inventiveness but by joining the global market. This will necessitate significant investment in research and development.


Cleveland Clinic. (2022). Cleveland Clinic. Cleveland Clinic.

Lopa, N. Z., & Ahmad, M. S. (2019). The effects of corporate social responsibilities on the financial performance of small and medium enterprises of Khulna City. Khulna University Business Review, 5(6), 29–38.

Mayo Clinic. (2022). Mayo Clinic – Mayo Clinic. Mayoclinic.org.